Add graphic elements should be emailed to
4myjacket@gmail.com

If art is presented in non-vector art format, there may be
an associated charge to redraw your art. This charge is usually $30 if
required.

If your art is only a picture, a picture needs to be taken
with the camera 100% parallel, top and bottom, left and right to the picture so
that no elements are skewed. This will allow for a more accurate representation
being created as the skew will have been eliminated. Skewed art is almost
impossible to allow reproduction of the original design.

Clean vector art should be provided. Vector art that has layers or levels of vector buried under other layers will not be accepted as it too difficult and time consuming to remove vector elements not associated with the final design image.  Often old vector elements are left “just in case” that element need to be used again although it is not acceptable for design reproduction.

Most orders are shipped USPS or UPS.

If located within the DFW area, orders can be delivered to
you in person, or we can select a meeting location for a delivery.

If you have a jacket(s) that need to have decorations added to the jacket, we can select a meeting location for a pickup/delivery.

If working with new apparel, you may request our address so that your apparel vendor can ship directly to our location for decoration.

After it has been decorated, we can either ship that product to your location
or if within a reasonable distance, set up a meeting location or delivery to your organizations location.

Most of our products are shipped within the USA. We do ship
international although shipping to those locations will take more time and at
additional cost due to higher shipping cost and any international taxes that
may be required.

Once an order has been placed, an email will be sent to
verify the requirements of the order. At this point, questions related to size,
color, text and any other details will be discussed. This information will be
used to create digital images of your specific items for approval. Once these
details have been approved, sample/product will be sewn.

If there is no response to this email after the third attempt, the order could be shipped as sampled. At out discretion, if no communication has been made about a specific order and it's details, we reserve the right to cancel that order and refund your payment.

This is a custom product; assumptions can't be made to the ultimate requirements of these designs.

First, given that every order is custom made at the time you
order, lead times will vary due to our backlog at any given time. Generally, we
try for a 7 to 10 business day production window but can run longer during peak
demand periods.

Second, there will usually be a number of back-and-forth
emails for digital art approval.  Given
the customization required for this product, art needs to be approved at
several steps within this process before samples/products are sewn.

Third, it relates to shipping. As a rule, we ship most orders
USPS - Ground Advantage due to the small nature of this product. Sometimes, we
will ship UPS if delivery times are stated to be faster. How it’s shipped, USPS
or UPS, is at our discretion unless notified of an alternate shipping
instruction.

Customers can request one of the other if required.

International shipments can take upwards of 30 days which 4
My Jacket has no control over.

What shipping carriers do you use?

The bulk of our orders are shipped USPS Ground Advantage.
Occasionally, products will be shipped UPS as well. You’ll be asked to select a
delivery method during checkout.

4 My Jacket does offer three rush services on a first come, first serve basis.

Super Sonic Rush - 3 to 5 business days - 60% up charge

Jet Rush - 6 to 12 business days - 45% up charge

Propeller Rush - 13 to 20 business days - 25% up charge

Standard delivery - 21+ business days - no up charge. Orders may ship sooner depending on production backlogs at the time of your order.

All products are shipped USPS Ground Advantage unless faster delivery is requested and payment processed. Any additional charges for quicker shipping services will be paid by the customer.

All of our products are made custom to your order. As a
general policy we do not take returns as every effort is made to you have seen
both proofs and final product pictures before they are shipped. Any required
changes can be made at the proof state. We do guarantee our products and will
work to ensure your 100% satisfaction.

We do not stock any inventory - everything is custom made to your unique order based on size, color, details, and quantity
required.

Every order is custom made to your requirements.

Our patches are best applied with a zig zag stitch to hold them in place while providing a much more professional appearance. Scrim felt has a tendency to roll up on the edges when sewn in place with a straight stitch although this too is another way to sew these patches in place. Usually, a tailor shop or cleaner will have a machine that can install these patches. Some who install patches can do it without opening the sleeve while others have to open the sleeve to add patches. An adhesive back can be applied to these patches although, given their size, isn’t recommended.

We have a small stock of basic letterman sweaters and can order others as needed. These acrylic sweaters work well for general wear, high school. college, or corporate applications. A premium sweater is available that is made to order and takes upward of 8 weeks for delivery. Adding letters to sweaters generally work best when using a single felt so they are not overly stiff although these letters can be made on two pieces of material too.

Every order is custom made. The designs shown on our site are not a full list and may not be the design(s) that you desire. Send you art to 4myjacket@gmail.com if you have something unique you would like. In sending art, please follow the correct method to take pictures and measurements where designs need to be replicated.

Correct Camera Angle

Measurement Guidelines

Email us at 4myjacket@gmail.com if you have specific or unique questions.

FAQ

Text - 214-476-1024 or leave a detailed message with our new automated service at 469-741-0040

Questions or Art Submission

4myjacket@gmail.com

Shipping and Order Delivery

Local Delivery Available:

Delivery may be available within the Dallas/Fort Worth area
with prior arrangement. This works well when product needs to be picked up for
decoration. Individual pieces can also be delivered if there are shipping
constraints.

In-Person Consultations:

Need help planning your patches or letterman jacket project?

We are happy to meet with customers, schools, booster clubs, athletic directors, and organizations at a mutually convenient location within a reasonable distance of Dallas.

Please contact us so we can schedule a pickup, delivery, or consultation time that works best for you.

Daily Shipping Operations:

Standard delivery is USPS Ground Advantage to USA locations.

Quicker delivery is available at an extra cost and should be requested prior to items being shipped.

Your Sourced Products:

We can work with you concerning shirts, caps, sweaters, tots, and jackets where this product needs to be shipped from a vendor to our location for decoration. Call to discuss your order specifics.

Product Satisfaction

Satusfaction is guaranteed although no refunds once product has shipped due to the custom nature of this product.

We will only pay for USPS 1st Class shipping for returned product, repairs, replacements, or other shipping activity. Under no condition will items be ship or returned next day or second day delivery at our expense.

Customer Service

Communication is usually via 4myjacket@gmail.com so that there is documentation due to the highly detail nature of this product. Digital representations are provided as part of the approval process.

Secure payments

Payments are taken via Shopify.

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